Frequently Asked Questions
How often will my Baking Club Subscription be renewed?
That depends on which billing option you selected when you joined the club. You will either be billed monthly, quarterly or every 6 months, however gift subscriptions are not automatically renewed.
Do you make gluten free versions of The Baking Club recipes?
We currently do not make gluten free versions of our Baking Club recipes or Baking Kits, however this is something that we would consider doing in the future. If you want to see a gluten-free version available then please let us know at firstname.lastname@example.org.
Can I cancel retail orders?
We try to ship out all of our retail orders as soon as possible but if you email us at email@example.com then we will be able to let you know if we can cancel your order or not.
I’m purchasing a gift subscription as a birthday present but I don’t want it to arrive before my friends birthday
Just let us know in the ‘Order Notes’ section in the Checkout process when your giftees birthday or special event is and we’ll make sure that they don’t receive their gift certificate or first Baking Club box before that date!
How much does delivery cost?
For UK mainland orders of our retail products (baking kits and mug mixes) delivery costs £2.49 (flat charge) + 50p per item but for orders totalling over £30 delivery is free.
For orders from Northern Ireland, The Isle of Wight, The Channel Islands, The Isle of Man, The Isles of Scilly, The Scottish Highlands and Scottish Islands there is a delivery charge of £12.99 per order and orders of £60 or over qualify for free delivery.
For all Baking Club Subscriptions and Gift Subscriptions delivery is free throughout the UK!
Will my Baking Club box fit through my letterbox?
Our Baking Club boxes were designed specifically to fit through 90% of UK letterboxes. Our boxes measure 32cm x 22cm x 3.5cm
I’m sending a Baking Club subscription as a gift can I personalise the box?
You cannot personalise the box itself however before we send out the first box we will send your giftee a special gift certificate which we can personalise with your message. Just let us know what you want your message to say in the ‘Order details’ section.
Do your products contain nuts?
Our Carrot and Walnut cake contains nuts as do some of our Baking Club recipes. As all of our ingredients are packed in the same place cross contamination of nuts is possible.
I have been gifted a gift subscription is there anything that I need to do?
Once you have been gifted a subscription you do not need to do anything else! Your box will be sent to you around the middle of the month depending on when the subscription was purchased. Enjoy!
When will my Baking Club box arrive?
If you’re on a rolling subscription then we ship your first box (Whoopie Pies) right after you place your order – it will normally be with you within 5 days. We then ship out our monthly Baking Club boxes in the middle of each month so they should be with you by the 20th (latest). Our cut off date for subscriptions is the last day of each month so if you subscribe after that, your first unique monthly box will be the following month.
If you’re on or purchasing a gift subscription your first box will be completely unique (you will not receive the Whoopie Pies box) and it will be dispatched in the middle of the following month depending on when the subscription was purchased.
So what will I need for my monthly Baking Club box?
We’ve developed The Baking Club so that you’ll only ever need the basic baking tins, outlined below
Our friends at WellBake make a set of silicon pans that include all the above and is available for just £36 – see here for more details.
Additionally you will always need a couple of fresh ingredients in order to make each recipe, however these will usually be just eggs and butter, but don’t worry- we’ll email you to let you know exactly what you’ll need before you receive your monthly box!
How do I cancel my Baking Club subscription?
If you want to cancel your Baking Club subscription then please email us at firstname.lastname@example.org. However if you cancel your subscription after our cut off date, your subscription will not be cancelled until the following month.